System Support

When we supply you an Octepos Epos system, we plan on it working successfully for you for many years to come. However, there may be times when things go wrong and you urgently need assistance or perhaps you just need help in performing a task you've never done before. You need to know you have excellent technical support behind your EPOS system. Octepos give you technical support straight from the team who created your software; available for each of your EPOS terminals by phone or email. Direct and immediate assistance can be provided via remote access for most issues, while web conferencing facilities enable your staff to be trained without the delay and cost of scheduling an on-site visit. Any issues not immediately resolved on first contact are recorded and tracked in our dedicated call management system to ensure consistent and effective resolution. There are no call centres, just an efficient, friendly service dedicated to offering a comprehensive solution – all with just one contact number.