Delivery Information
Please note the delivery information on this page relates to items purchased from our online store only and not for Epos systems installed by Octepos whereby you will need to arrange an installation date.
Delivery charges are calculated based on the total weight of your order, or, the total volumetric weight in the case of an order consisting of bulky but lightweight items. If the order totals more than 30kg in weight, or the item is bigger than 3 metres in combined height and girth, then the delivery charge is capped at £8.95* for express delivery and £8.50* for the economy service. This means you will not pay more than the capped rate no matter how much you order.
Spend over £100 and delivery is free and we will also ensure your order is despatched on a next working day delivery service.
Orders received by 3.00pm (2:30pm for Northern Ireland, UK islands and Highlands) will be despatched the same day provided that goods are in stock. We will make every effort to contact you and notify you of any delay in processing your order if an item is found not to be in stock. You will receive email notification when your order is received and you will also be sent notification when your goods are despatched with a scheduled delivery date.
Express Service
The 'Express' service is a next working day service, meaning orders placed before 3pm Monday to Thursday will be delivered the next day and orders placed before 3pm on Friday will be delivered on the following Monday. Please note that although this service is generally very reliable, it is not guranteed and no delivery time is stipulated. The service is trackable and if you call us then we will be happy to supply you with tracking details of your parcel. A signature will be required as a proof of receipt of goods. We will accept special instructions to leave with a neighbour if you think you might not be in.
Important
Please note some UK destinations are too remote to receive a next day service from Parcelforce. Please check here to see whether your postcode is able to receive next day deliveries before placing an order and paying for this service.
Economy Service
Our 'Economy' service is delivery within 2-3 working days. A signature will be required as a proof of receipt of goods.
*Please note prices quoted exclude VAT
**No deliveries will be made on Christmas Day, Boxing Day, New Years Day and bank holidays.
Surcharges
Due to higher rates imposed by our carriers to access remote areas we apply a surcharge on all deliveries to Highland areas and areas not mainland UK - i.e. all offshore and islands. If you live in a remote area then you will find the amended cost of delivery will be displayed at the point of checkout before any payment is taken. If you are unsure whether you are subject to this surcharge then please call us or consult the Parelforce website for the full list of zone 2 and 3 exceptions.
Out of Stock Items
All products with an add to cart button on this site are stock items and available for online order or collection. If upon receipt of your order a product is found to be out of stock, we will attempt to inform you immediately as to the next possible delivery date. If you are planning to collect then we advise that you phone in advance to ensure items are in stock.
